cuci2vip Privacy Policy

1. Introduction

This Privacy Policy is issued by cuci2vip ("we", "our platform") to explain to every member and user of the cuci2vip website how we collect, process, use and protect their personal information.

By registering an account, using our services or accessing any part of the cuci2vip website, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision here, you are advised not to continue using our platform.

This policy applies to all information collected through the cuci2vip website, related applications, email communications, live chat and our other customer service channels.

2. Information We Collect

cuci2vip collects various types of information depending on how you interact with our platform. This information includes:

a) Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Identity card (IC) number or passport number
• Date of birth for age verification purposes (21+)
• Active email address
• Mobile phone number
• Username and password (stored in encrypted form)

b) Financial and Transaction Information

• E-wallet account information (Touch 'n Go eWallet, Boost)
• Bank account information for DuitNow or FPX transfers
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal history

c) Platform Usage Information

• IP address and data of the device used
• Web browser type and operating system
• Game activity and betting records
• Access time and location logs (based on time zone)
• Cookie and user session information

3. How We Use Your Information

Information collected is used responsibly and solely for platform operations and service improvement. The main purposes for which information is used include:

• Verifying member identity and ensuring compliance with the minimum age requirement of 21 years
• Processing deposit and withdrawal transactions securely
• Providing effective 24/7 customer support in Malay and English
• Sending account-related notifications, security alerts and service updates
• Preventing fraud, money laundering and activities that violate the law
• Complying with international licensing requirements and regulatory obligations
• Improving the user experience based on platform usage patterns
• Sending promotional communications to members who have consented to receive them

cuci2vip will not process your personal information for any other purpose without obtaining your consent first.

4. Data Storage and Security

cuci2vip continually invests in security infrastructure to ensure member personal data is protected at all times. The security measures we implement include:

• SSL/TLS encryption on all pages and communication channels
• Passwords stored in a hashed format that cannot be decrypted
• Strict internal access controls — only authorised staff may access sensitive data
• Regular security audits by independent third parties
• Intrusion detection systems and 24/7 monitoring

Your personal information is retained for as long as your account is active or as long as required for legitimate operational purposes. Following account closure, we will retain certain records for the period required by our licensing obligations and applicable laws, before they are securely deleted.

5. Sharing Information with Third Parties

cuci2vip does not sell or rent member personal information to any third party. However, in certain limited circumstances, information may be shared with:

• Payment Service Providers: E-wallet and online banking providers (FPX, DuitNow, Touch 'n Go, Boost) and crypto platforms used to process member financial transactions.
• Game Operators: Session information required by licensed game providers for the purposes of fairness and game integrity.
• Regulatory Bodies: When required by international licensing authorities or a valid court order.
• Technical Service Providers: IT infrastructure companies that help operate the platform, subject to strict confidentiality agreements.

Every third party we deal with is required to comply with privacy and data security standards equivalent to cuci2vip's own policy.

6. Cookies and Tracking Technologies

cuci2vip uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies help us:

• Remember your language preferences and account settings
• Maintain a secure login session
• Analyse usage patterns for platform improvement purposes
• Deliver more relevant content based on your interests

There are two types of cookies we use:

• Session Cookies: Temporary cookies that are automatically deleted when you close your web browser.
• Persistent Cookies: Cookies stored on your device for a set period to help recognise you on future visits.

You may manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the cuci2vip platform.

7. Your Rights as a cuci2vip Member

We respect your rights over your personal information. As a cuci2vip member, you have the right to:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal information, subject to applicable licensing and legal requirements.
• Right to Object: Object to the processing of your information for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent previously given for any specific data processing.
• Right to Data Portability: Request your information in a machine-readable format where technically feasible.

To exercise any of the above rights, please contact the cuci2vip support team via live chat or email. We will process your request within a reasonable timeframe in line with our licensing obligations.

8. Links to Other Websites

The cuci2vip website may from time to time contain links to third-party websites. cuci2vip is not responsible for the privacy practices or content of those external websites.

We encourage you to read the Privacy Policy of every website you visit. Links to external websites do not mean that cuci2vip endorses or validates the content or privacy practices of those websites.

9. Changes to This Privacy Policy

cuci2vip reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to members via email or a notification on the platform before the changes take effect.

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the cuci2vip platform after any changes are published is considered your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we process and protect your personal information.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how cuci2vip handles your personal information, please do not hesitate to contact us:

• Via live chat available on the cuci2vip platform — 24 hours a day, 7 days a week
• Via email at: [email protected]

Our support team is ready to assist in Malay and English. We aim to respond to every privacy-related enquiry promptly and thoroughly.